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Shipping Policy
Addazo offers instant digital downloads — no physical items are shipped. All products are electronically delivered upon successful payment, directly to your registered email or user account.
Policy Overview
Due to the digital nature of our products, there are no shipping or courier services involved. Your purchase is fulfilled electronically and available for immediate download after the payment is processed.
1. Digital Delivery Format
All products sold on Addazo are delivered in digital format, such as:
- Canva template links
- ZIP/PDF/PNG/JPEG files
- Google Drive access (if applicable)
- Private download links via email or dashboard
2. Delivery Time
- ✅ Instant Access: Most products are accessible immediately after payment.
- ✅ Email Delivery: You will receive a confirmation email with your download link.
- ✅ Account Access: Files are also accessible through the “My Orders” or “Downloads” section of your Addazo account.
- ⚠️ Please allow up to 10 minutes after purchase for the email to arrive. Check your spam/promotions folder.
At Addazo, we believe great design should be accessible to everyone. Whether you’re starting a new business, promoting a product, or simply trying to stay consistent online — we’re here to help you shine.
3. Failed Delivery / Email Issues
In rare cases, emails may be delayed or blocked due to:
- Incorrect email address at checkout
- Spam filter blocking the email
- Server or gateway delays
If you do not receive your download email within 30 minutes, please:
- Check your spam/junk folder
- Log into your Addazo account to download directly
- Contact us at [email protected] with your order number
4. Download Expiry or Limits
Most files are accessible indefinitely, but we recommend downloading your files immediately after purchase. Some links (e.g., Canva or Drive-based) may:
- Be updated or replaced in the future
- Expire after a certain number of days or downloads
Addazo does not guarantee lifetime access unless explicitly stated.
5. Account Access Responsibility
Buyers are responsible for:
- Using a valid email address during checkout
- Keeping their Addazo account credentials secure
- Downloading files on a supported device or browser
- Saving a local backup after download
We are not responsible for lost access due to forgotten credentials or deleted emails.
6. Technical Compatibility
It is your responsibility to ensure that:
- Your device and software can open the provided file format
- You have access to Canva (Free or Pro, as specified)
- You download files using a stable internet connection
We do not offer refunds for incompatibility with tools not supported by Addazo.
7. No Physical Shipping
As a digital product provider, Addazo does not offer:
- Physical delivery or packaging
- Courier services or shipping estimates
- International delivery tracking (not applicable)
Contact Us
For any shipping-related queries or technical issues, please contact our support team at: [email protected]