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Return and Refund Policy
Addazo’s Return and Refund Policy outlines the terms regarding digital product purchases, refund eligibility, and support guidelines — all to ensure clarity and a positive experience for our customers.
Policy Overview
At Addazo, we offer digital products, including Canva templates and design resources. As these products are delivered electronically and are immediately accessible after purchase, we follow a strict no-refund policy. Please read the full policy below before making a purchase.
Non-Refundable Items
All purchases of digital products on Addazo.com are final and non-refundable. Once a file has been delivered via email or downloaded from your account, we are unable to offer returns or refunds. This policy helps protect our digital content and ensures fair access for all users.
Exchanges
We do not offer exchanges for digital products. Please review product descriptions, previews, and details carefully before completing your order to ensure it meets your needs.
Issues with Downloads
If you experience any technical issues with downloading your product or believe there’s an error with the file, please contact our support team within 7 days of your purchase. We will investigate and do our best to resolve any concerns as quickly as possible.
Customer Support
If you have any questions about this policy or need help with your order, feel free to contact us at [email protected] We’re here to assist and ensure you’re satisfied with your experience.